Refund Policy
At IQ Impact, we strive to provide the highest quality smart home installation services. However, we understand that sometimes things may not go as planned. Our refund policy is designed to ensure customer satisfaction while maintaining fairness and clarity.
1. Service Refunds
Eligibility:
Refunds are available for services not yet performed.
If you are unsatisfied with a completed service, please contact us within 14 days of the service date to discuss your concerns.
Non-Refundable Situations:
Services that have been fully performed and where the issue is not related to the service provided (e.g., user error, unrelated equipment failure).
Custom or personalized items that have been installed.
Installation Fees: Installation fees are non-refundable once the service has been performed.
2. Product Refunds
Eligibility:
Products can be returned within 30 days of purchase if they are in their original condition and packaging.
Proof of purchase is required for all returns and refunds.
Non-Refundable Situations:
Products that have been installed and used.
Custom or special-order items.
3. Cancellation Policy
Service Appointments:
Cancellations or rescheduling must be done at least 24 hours in advance.
Late cancellations may incur a fee of $50 to cover administrative costs.
Product Orders:
Orders can be canceled before the item has been shipped. Once shipped, the standard product return policy applies.
4. Process for Requesting a Refund
Contact Us:
To initiate a refund, contact our customer service team at [Contact Email] or [Contact Phone Number].
Provide your order number, the reason for the refund, and any relevant details.
Inspection:
Returned products will be inspected upon receipt. Refunds will be processed within 7-10 business days if the product meets the refund criteria.
Refund Method:
Refunds will be issued to the original payment method. If the original payment method is unavailable, a store credit will be provided.
5. Quality Assurance
Service Guarantee:
We guarantee our installation services for 30 days. If you experience any issues related to the installation, contact us immediately for a free inspection and resolution.
Product Warranty:
Many of our products come with a manufacturer’s warranty. Please refer to the product documentation for warranty details and contact the manufacturer directly for any warranty claims.
Contact Information
For any questions or concerns regarding our refund policy, please contact us at:
IQ Impact
www.iqimpact.ca
IQimpact.ca@gmail.com
Phone: 6479472806